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- What items can I return? You can return most unworn and unwashed items within 30 days of purchase, with original tags attached and in original packaging. Exceptions may apply to certain sale items or undergarments.
- How do I initiate a return? Simply contact our customer service team via email at [email protected] or through the “Contact Us” form on our website. We’ll be happy to guide you through the process and provide a return shipping label.
- Are there any return fees? We offer free returns within the continental United States. For international returns, a small shipping fee may apply.
- How will I be refunded? Refunds will be issued to your original payment method within 5-7 business days of receiving and processing your returned item.
You can return your items to:
Returns@Xolotl.in [Your Business Address]
Please be sure to include your order number in the return package for efficient processing.
Exchanges:
- Can I exchange an item for a different size or color? Absolutely! As long as the item is within the return window and meets the return criteria, you can exchange it for a different size or color of the same style. Contact our customer service team to confirm availability and initiate the exchange.
- What if the item I want to exchange for is out of stock? We’ll gladly hold a credit for you for the original purchase price, which you can use towards any other item on our website.
Refunds:
- Can I get a refund if I changed my mind? Yes, you can receive a full refund within 30 days of purchase for unworn and unwashed items with original tags and packaging. However, return shipping fees may apply.
- What if my item is damaged or defective? We apologize for any inconvenience! Please contact our customer service team immediately with details and photos of the damage. We’ll gladly offer a full refund or a replacement, depending on your preference.
- How long will it take to process my refund? Once we receive and process your returned item, it will take approximately 5-7 business days for your refund to be issued to your original payment method
Q: Where do you ship? A: We currently ship within India, but we’re expanding! Stay tuned for updates on international shipping.
Q: How much does shipping cost? A: Shipping costs are calculated based on your order weight and destination. You can see the estimated shipping cost before checkout. We also offer free standard shipping on orders over [minimum order amount].
Q: How long will it take to receive my order? A: Our dispatch time is typically 1-3 business days. After that, delivery times will vary depending on your chosen shipping method:
- Standard shipping: 3-5 business days
- Expedited shipping: 1-2 business days
Q: What payment methods do you accept? A: We accept all major credit cards, debit cards, and UPI. You can also pay using Apple Pay or Google Pay.
Q: Is my payment information secure? A: Your payment information is safe with us! We use secure encryption technology to protect your data.
Q: Can I use a gift card? A: Yes, you can use Xolotl gift cards to make purchases on our website.
Q: How long does it take to dispatch my order? A: We typically dispatch orders within 1-3 business days. Depending on the time of day you order, your order may be shipped out the same day!
Q: Can I expedite my order? A: Yes, you can choose expedited shipping at checkout for faster delivery. Please note that expedited shipping fees may apply.
Q: What happens if my order is out of stock? A: If an item in your order is out of stock, we’ll let you know as soon as possible. You can choose to wait for the item to be restocked, cancel the item from your order, or choose a replacement item.